Please select a category below for answers to our most commonly asked questions.
Don’t see your question here? Send it over via our CONNECT page and get an answer within 48 business hours.

Weddings

Do you travel?
Yes! We love to travel. Exploring new locations is our absolute favorite because it gives us the opportunity to create really unique photos. Travel to weddings is included within a 45 mile radius of Green Bay; additional travel will be charged .50/mile. Travel beyond a 100 mile radius must include an allowance for an overnight stay. Thinking of a destination wedding? Email us for more information or to set up a meeting!

How do we book?
We would love to set up a vision meeting with you to hear all about the details you have planned and fill you in on what we’re like to work with on your wedding day. Once you decide to book we require a $1000 non-refundable retainer fee as well as a completed contract which can be submitted through digital signature.

What happens if the wedding is cancelled or the date is changed?
At the time of booking, 50% of the total wedding package is committed to us. In the unfortunate event that the wedding is canceled, that portion of your payment is non-refundable. The same will happen if the wedding is moved to an unavailable date. If the wedding is moved to date we have available, your deposit will be applied to the new date.

How long does it take to get our images back?
After the wedding it takes 6-10 weeks for your photos to be finished, depending on the season and our workload. This allows time for us to perfect light and color, do minor retouching and cropping, create black and white versions, and finish photos with our custom style. Once the images are finished, we will set up a time for you to stop by to view them, choose what to apply your print credit toward, and pick-up your usb.

Can we print our wedding photos?
Yes, our couples receive personal printing rights to all final images from their wedding day. These are high-resolution files that are delivered on a usb drive and give you the option to print with us your print on your own. We usually suggest that couples print their favorite images with us as they are printed archivally and there will be a significant quality difference. Copyright to all images is retained by Kasey and Ben Photography LLC.

Are the prints you offer better quality than if I print on my own?
The short answer, yes. When you choose to print with us, we have our photographs printed on the highest quality luster photo paper available. These prints are archival which means they will resist fading and color changes for up to 150 years. Photos printed by commercial retailers and by most popular internet sites are not archival and will not always show the photo’s true color and beauty.

Families & Children

What should we wear for family photos?
Our wardrobe recommendations for family photos depends on the location and time of year, so we recommend setting up a time to chat in person about your session. But to get you started, here are some basic suggestions:

  • Avoid clothing that is overly formal and would look out of place outdoors (cocktail dresses, black pants, etc.)
  • Wear color. Stark black and white can separate you from the environment and can make you look out of place. Wearing color brings out color in your environment and gives your photos a natural look.
  • Avoid being too “matchy matchy” by choosing 3-4 colors for the group. Use a mix of patterns and solids as well as layers and accessories for each person.
  • Pay attention to shoes and socks. Although they will not show in every image, be sure that your final look is polished with socks that match pants and shoes that fit the outfit and season.

How do we book?
We would love to set up a time to meet in person and chat about what you’re looking for in your session. At that time we can plan for clothing, location, and dates. Once you decide to book we require a $100 non-refundable retainer fee as well as a completed contract which can be submitted through digital signature. Your remaining balance will be due at the start of your session.

What time of day is best for outdoor photos?
We like to begin our sessions a few hours before sunset. Midday sun is very intense and can cause subjects to be washed out or to have harsh shadows on their faces. As we get closer to evening, the light softens which is flattering on skin and contributes to the warm, vibrant style you see in our images.

Do you have a studio?
Yes, we have a home studio space which is reserved for newborns and children under age three. We do offer sessions year round, and suggest that families with older children consider outdoor sessions or lifestyle sessions in their homes.

What is an “in-person viewing and ordering session”?
Each of our portrait sessions includes an in-person ordering session which means we set aside time to meet with you to reveal your session images in person. At that time we will narrow the images down to your favorites, choose your web-ready images, and decide what to apply your print credit toward, whether you’re interested in albums, wall art, prints or something else. All final purchases are made during this time so it’s important that all decision-making members of the family are present.

Do you offer headshots or business photos?
Yes, we offer a variety of professional sessions as well as modeling sessions for those looking to build their portfolio.  Visit our CONNECT page, to request a copy of our Professional Session Guide with details.

Newborns

When should I have newborn photos taken?
Before the baby turns two weeks. The best time to have newborn photos taken of your little one is between 5 and 10 days after they are born. During this time they are more flexible and spend a longer time sleeping, which makes for a smoother session. We recommend connecting with us before the birth of your baby to plan for your session and set aside time.

How often to you clean newborn props and blankets?
All of our newborn gear (props, blankets, posers, etc.) is sanitized after each session to ensure a safer environment for new babies. Blankets are washed at high temps to sanitize and prevent the spread of germs.

Do I need to bring outfits for my baby?
Naked and wrapped photos with or without accessories are our absolute favorite, but some families also choose to bring along a simple outfit. If you plan on your little one wearing clothing, there are a few suggestions we have to make selections that will photograph well:

  • Avoid overalls, collars, and anything with a hood. These items often slide up and can cover their little baby faces.
  • Avoid clothing with writing as it often difficult to read in certain poses and can be a distraction.
  • Choose clothing with soft tones and simple patterns that fit close to the body.

What should I bring to my newborn session?
To prepare for your newborn session it is best to bring baby with a full belly. Usually we will take a break partway through the session for baby to eat, so bring along a bottle or plan on nursing. You should also bring a soft blanket, burp rag, pacifier (even if they don’t regularly take one), a change of clothing for yourself (in case of accidents), and snacks for yourself and older children as sessions can last up to three hours. If you have a special prop, blanket, or accessory you want involved in the photos, be sure to bring that as well and let us know during your planning session.

Do you offer maternity photography?
Yes, we do have maternity sessions in addition to newborn sessions. We usually suggest maternity photos at 24-34 weeks for the most flattering photos of your baby bump and to avoid being too close to your delivery date. Visit our CONNECT page to request a copy of our Newborn Session Guide which will have details as well as tips on how to prepare.

Seniors

What should I wear for my senior pictures?
Our biggest suggestion is to wear what you’re comfortable in. If that is platform heels and skinny jeans, great! If it’s a spring dress and ballet flats, awesome! These photos are yours and they’re supposed to show your personality. If you are looking for a little more guidance, we do have a few basic suggestions to help keep you headed in the right direction.

  • Avoid clothing that is overly formal and would look out of place outdoors (cocktail dresses, black pants, etc.)
  • Wear color. Stark black and white can separate you from the environment and can make you look out of place. Wearing color brings out color in your environment and gives your photos a natural look.
  • Wear the patterns, layers, and accessories! Forgo traditional rules and add personality and interest to your outfit with details.
  • Pay attention to shoes and socks. Although they will not show in every image, be sure that your final look is polished with socks that match pants and shoes that fit the outfit and season.

How do we book?
We would love to set up a time to meet in person and chat about what you’re looking for in your session. At that time we can plan for clothing, location, and dates. Once you decide to book we require a $100 non-refundable retainer fee as well as a completed contract which can be submitted through digital signature. Your remaining balance will be due at the start of your session.

What is an “in-person viewing and ordering session”?
Each of our portrait sessions includes an in-person ordering session which means we set aside time to meet with you to reveal your session images in person. At that time we will narrow the images down to your favorites, choose your web-ready images, and decide what to apply your print credit toward, whether you’re interested in albums, wall art, prints or something else. All final purchases are made during this time so it’s important that all decision-making members of the family are present.

Can I have a friend in my photos?
Certainly! We offer BFF Mini Sessions as an add-on option to all of our senior portrait packages. This gives you the opportunity to get a handful of photos of you and your bestie together during your senior session. Check out our “Invest” page for more details.

Can I split my session over distant locations or different seasons?
After many requests, we now offer specialty sessions for those looking to split their session between two distant locations (Green Bay and Door County are our most popular), as well as the option to split between two seasons for those of you desiring summer beach photos and fall leaves. Find out more details by requesting a copy of our Senior Session Guide on our CONNECT page.

Do you submit my yearbook photo?
Yes. At your viewing and ordering session you will select your yearbook photo. In order to prepare for this, bring along your yearbook photo guidelines and submission information. Afterwards, we will submit it directly to the school.